Frequently Asked Questions
Everything you need to know about your ESGN order.
How long does shipping take for ESGN merchandise?
Standard shipping typically takes 5-7 business days within the United States. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy?
We accept returns on unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached to be eligible for a full refund.
How do I know which size to order?
Each product page features a detailed size chart. Most of our streetwear fits true to size, but we recommend checking the specific measurements for heavyweight hoodies and oversized tees.
Do you offer international shipping?
Yes, we ship ESGN products worldwide. Please note that customs fees and import duties are the responsibility of the customer and are not included in the shipping cost.
Can I track my order once it has shipped?
Absolutely. Once your order is processed, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.